Check Your Browser

Clearing your browser's cache and cookies and turning off pop-up blockers may solve some Web site or learning management system access problems.


Select the browser(s) you use below and review instructions for setting their optimal configuration when using our resources and services.

Please note that the instructions below include turning off your browser’s built in pop-up blocker, but if you have separate pop-up blocking software installed on your computer, refer to that pop-up blocker’s instructions to find out how to turn it off.


You can run our automated system check to see if your browser and computer meet our minimum support requirements by clicking on the link in the System Announcements section at the bottom of the login page for Blackboard.





Internet Explorer 7.x and 8.x

Follow these steps to clear Internet Explorer’s cache and cookies and turn off its built-in pop-up blocker:

1. Open Internet Explorer.
2. Select: Tools from the top menu of the browser.
3. Select Pop-up Blocker then click Turn Off Pop-up Blocker.
4. Re-select: Tools from the top menu of the browser.
5. Select: Internet Options.
6. Follow the instructions for the Internet Option tabs listed below:


General tab, then under the Browsing history section:

  1.  Click the Delete… button to open the Delete Browsing History box.
  2. Select Temporary Internet files, Cookies, and History, then click Delete.
  3. Still in the Browsing history section, select Settings to open the Temporary Internet Files control panel.
  4. Under “Check for newer versions of stored pages”, select “Every time I visit the webpage”.
  5. Click OK.

Security tab, then select the Internet zone:

  1. Click Default level and set the slider to Medium-high.
  2. Do not click OK yet.

Privacy tab, then under the Settings area:

  1. Make sure that the slider setting is no higher than Medium High.
  2. Now click OK to save your settings and exit Internet Options.

7. Close all open Internet Explorer browsers.
8. Reopen Internet Explorer and log in.


Changing Text Size

Adjust the size of the text of the Web page: 

  • Select View or Page from the browser’s top menu 
  • Find Text Size and select the desired size. We suggest Medium.
    Note: Too large text setting may prevent you from accessing all of the features of some tools.

    Mozilla Firefox 3.x

             Follow these steps to clear Firefox's cache and cookies and turn off its built-in pop-up blocker:

  1. Open Firefox, then:
  • For Windows computers, go to Tools in the Firefox top menu and click Options
  • For Macintosh computers, go to the Firefox menu and click Preferences
  1. Follow the instructions for the icons listed below for both Windows and Macintosh:
  • Privacy icon:
  • In the line that reads Keep until, select from the dropdown display: “I close Firefox”.
  • Check the line that says Clear history when Firefox closes, then click Settings and check all boxes under History.
  • Click OK.
  • Content icon:
  •  Uncheck Block pop-up windows
  • Check Enable JavaScript.
  • Advanced icon:
  • Click the Update tab.
  • Under When updates to Firefox are found section, check Ask me what I want to do

3. Click OK to save your settings and exit the dialog box.
4. Close all open Firefox browsers.
5. Reopen Firefox and log in.


Changing Text Size

Adjust the size of the text of the Web page:
1. Click View from the top browser menu then select Zoom In or Zoom Out.
2. Repeat as needed.
Note: Too large text setting may prevent you from accessing all of the features of some tools.

Safari 3.x and 4.x

Note: Safari is not a supported browser in the course management system so you may experience problems with the functionality of some course tools.

Follow these steps to clear Safari's cache and cookies and turn off its built-in pop-up blocker:

  1. Open Safari.
  2. Select Edit from the browser’s top menu.
  3. Click Empty Cache then click Empty at the warning prompt.
  4. Reselect Edit from the top menu.
  5. Click Preferences. A new window opens.
  6. Select the Security icon.

Next to Web Content:

  • Check Enable plug-ins
  • Check Enable Java
  • Check Enable Javascript
  • .Un-check Block pop-up windows

 

Next to Accept Cookies:

  • Check the option that begins “Only from sites…”
  • Click Show Cookies button and click Remove All

.7. Close the pop-up window to save your settings.


Changing Text Size

To adjust the size of the text of the Web page:

  • Click on View from the top menu and then either
  • Click on Make Text Bigger (or hold down Command/Apple and +)
  • Click on Make Text Smaller (or hold down Command/Apple and -)
Note: Too large a text setting may prevent you from accessing all of the features of some tools.

 




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